1. LEGAL BASIS FOR COLLECTING INFORMATION
 

We collect certain Information because it is necessary for us to be able to provide and administer the Service and its features. We also collect certain Information to comply with specified statutory requirements.

Such data is processed based on your consent. To the extent that processing is carried out on the basis of consent, it is for you to give such a consent and you may at any time, wholly or partly, withdraw your consent. Even if you have consented to our using your information for a specific purpose, you will have the right to change your mind at any time, but this will not affect any processing that has already taken place.

Please note that for certain Services it is essential for us to access and use certain Information and if you refuse to provide us the consent, it may result in a suspension of your account.

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2. TYPE OF INFORMATION THAT WE COLLECT

We collect the following information as and when you access and use the Services as set out below:
I.  Information you provide when you fill up the forms: including your first name and surname, email address, your postal address.
II. Information you provide when you use our Services: Location information (either provided by a mobile device through which you utilize our Services or associated with your IP address) when you use our Services, usage, viewing and technical data, including your device identifier or IP address, when you use our Services on third-party sites or platforms or open emails we send. The information you provide in public forums while using our Services.

3. HOW AND WHY WE COLLECT YOUR INFORMATION

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We collect information through technology, such as cookies and web beacons when you use our Services. The information we learn from customers helps us personalize and continually improve your experience of the Services as set out below:

I. Provide you with service notifications via email and within the Services based on your notification selections

II. Contact you by email, postal mail, or phone regarding services, surveys, research studies, promotions, special events and other subjects that we think may be of interest to you

III. Help us better understand your interests and needs, and improve the Services

IV.The information we learn may also provide the basis for market and customer analysis, market research, statistics, business monitoring and business and methodological development for our website.

V. Engage analysis, research, and reports regarding use of our Services

VI. Provide, manage, and improve the Services

VII. Protect our Services and our users

VIII. Understand and resolve app crashes and other issues being reported.

IX. We acquire information from other trusted sources to update or supplement the information you have provided to us or which are collected automatically.

X. We also use this information to improve our platform, prevent or detect fraud or abuses of our Services, for market research purposes and enable third parties to carry out technical, logistical or other functions on our behalf.

XI.In addition to the above, we process your Personal Information to prevent, detect and investigate potential prohibited or illegal activities, including fraud, and to enforce our terms of use or for any other offer or marketing campaign as the case may be.

4. SHARING WITH THIRD-PARTY

We do not share your information with any third parties unless required to do so by any statutory authorities under any law in force.
In addition, if you access our website through any intermediate website, the cookies of such website may be accessing certain information at the source level over which we have no control.
System Communication & Transactional Emails- We use ActiveCampaign, as our transactional email providers. The emails we send from the services use such third party infrastructure and we share your name and email address with them to send out the emails

5. INFORMATION THAT CANNOT BE UPLOADED

 

While using the Services, you shall not host, display, upload, modify, publish, transmit, update or share any information on to the Services that:

I. belongs to another person and to which you do not have any right to;

II. is grossly harmful, harassing, blasphemous defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatever;

III. harms minors in any way;

IV.  infringes any patent, trademark, copyright or other proprietary rights;

V. violates any law for the time being in force;

VI. deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature;

VII. impersonates another person;

VIII. contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;

IX. threatens the unity, integrity, defense, security, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting any other nation.

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6. YOUR CONTROLS AND CHOICES

 

You can control your choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

I. You may request access to the personal information we hold about you and that we shall amend or delete it and we shall request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information.

II. You may choose whether to receive targeted advertising from many ad networks, data exchanges, marketing analytics and other service providers;
Further, you may exercise your right to data portability, which means that you have the right to receive the Personal Information processed about you in a structured, commonly used and machine-readable i.e. HTML format. 
You may request access to the personal information we hold about you and that we amend or delete it and we request third parties with whom we have shared the information do the same. Once you place a request to delete the personal information, we shall take all reasonable steps taking into account available technology and the means available to us, including technical measures to erase the personal information. 
You agree to receive marketing information from us. If you do not want us to process your Personal Information for direct marketing, you can give written notice thereof to us.

 

7. HOW LONG IS THE DATA KEPT?

 

We will keep Personal Information regarding you only as long as it is necessary, having regard to the purpose of the processing. This means that Personal Information collected and processed will be stored for as long as you have an account and required by law.
We will also, during the same period, keep your account information, we may store data for longer if required by law or if required in our legal interests, for example if there are ongoing legal proceedings.

 

8. DATA SECURITY AND INTEGRITY

 

The security, integrity and confidentiality of your Personal Information are extremely important to us. We have implemented technical, administrative and physical security measures that are designed to protect guest information from unauthorized access, disclosure, use and modification. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable. We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to be provided.

However, we may be required to share the aforesaid Personal Information with government authorities and agencies for the purposes of verification of identity or for prevention, detection, investigation including cyber incidents, prosecution and punishment of offences. You agree and consent for us to disclose your information, if so required under the applicable law.

 

9. DATA TRANSFERS, STORAGE AND PROCESSING GLOBALLY

 

We have plans to operate globally and may transfer your Personal Information and Sensitive Personal Information to third parties in locations around the world for the purposes described in this privacy policy. Wherever your personal information is transferred, stored or processed by us, we will take reasonable steps to safeguard the privacy of your personal information. By accepting this Privacy Policy, you hereby explicitly provide your consent and grant us the right to transfer your Personal Information and Sensitive Personal Information to third parties.

 

10. CHANGES TO THIS PRIVACY POLICY

 

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements or for other purposes. We shall provide notice to you through the contact details provided to us by you.

 

11. CONTACT IN CASE OF GRIEVANCES

 

Email: reality@go-virtual.io

 

12. COMMENTS AND QUESTIONS

 

If you have a comment or question about this privacy policy, please contact us at reality@go-virtual.io. Our Services may contain links to other sites not owned or controlled by us and we are not responsible for the privacy practices of those sites. We encourage you to be aware when you leave our Services and to read the privacy policies of other sites that may collect your personal information.

 

13. COOKIES

 

What are cookies?
Cookies are pieces of information that a website places on the hard drive of your computer when you visit the website. Cookies may involve the transmission of information from us to you and from you directly to us, to another party on our behalf, or to another party in accordance with its privacy policy. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. If you turn cookies off, you won’t have access to many features that make your guest experience more efficient and some of our services will not function properly.

How do we use cookies?

We collect information about your activity on our Services using tracking technologies such as cookies, flash cookies and web beacons. We use two types: persistent cookies and session cookies. A persistent cookie helps us recognize you as an existing user, so it’s easier to return to the Services or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by us when you return to one of our products. Session cookies only last for as long as the session (usually the current visit to a website or a browser session). This tracking data is used for many purposes including, for example, to:

Authentication: If you’re signed in to the Services, cookies help us show you the right information and personalize your experience.

Security: We use cookies to enable and support our security features, and to help us detect malicious activity and violations of our Terms of Use.

Preferences, Features and Services: Cookies can tell us what your communications and product preferences are.

Performance, Analytics and Research: Cookies help us learn how well our site and plugins perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access our Services from other websites, applications, or devices such as your work computer or your mobile device.

Controlling cookies
While you may block and/or limit our access to cookies, if you limit the ability of websites to set cookies, if may affect your overall user experience, since it will no longer be personalized to you. It may also stop you from saving customized settings like login information.

Definitions:-
Anonymous Information: Anonymous information means information that does not directly or indirectly identify, and cannot reasonably be used to identify, an individual guest.

IP address: An IP address is associated with the access point through which you enter the Internet, and is typically controlled by your Internet Service Provider (ISP), your company, or your university. We may use IP addresses to collect information regarding the frequency with which our guests visit various parts of our products hosting our Services, and we may combine IP addresses with personal information.

Notices: Notices will be sent by email to you at the last email address you provided us, by posting notice of such changes in our Services, or by other means, consistent with applicable law.
Personal information: Personal information means and includes information that identifies (whether directly or indirectly) and Sensitive Personal Information of a person by reference to an identifier such as a name, an identification number, location data including postal address or an online identifier to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of such person. When anonymous information is directly or indirectly associated with personal information, this anonymous information also is treated as personal information.